Response SLA
Sales and partnership requests are answered within 1 business day. Technical support questions are triaged within 4 business hours and include a next-step owner in the first reply.
Get in Touch
Send us a Message
Business Hours
Monday - Friday9:00 AM - 6:00 PM PST
Saturday10:00 AM - 4:00 PM PST
SundayClosed
Best Contact Channel by Use Case
Routing requests to the right channel helps us respond faster and include the correct specialist from the first message.
- Sales or pricing questions: use the contact form with the Sales subject for same-day commercial follow-up.
- Technical support: include store URL, affected page, and browser details so troubleshooting starts immediately.
- Partnership and integrations: share your stack, expected timeline, and integration scope for a technical discovery call.
- Security or privacy topics: send details to info@selwise.com and include "Security" in the subject line.
Integration Support Process
For platform onboarding and custom integrations, our team follows a structured process to reduce launch risk and speed up implementation.
- Discovery: business goals, data sources, and storefront architecture are documented.
- Technical mapping: event schema, catalog sync, and segmentation requirements are validated.
- Implementation: tracking, widgets, and campaign rules are configured in a staging-safe workflow.
- Launch readiness: QA checklist and KPI baseline are completed before production rollout.
Pre-Contact Checklist For Faster Support
Requests with clear context are resolved faster. The checklist below helps us involve the right specialist in the first response.
- Prepare your current store URL and target KPI set before contacting the team.
- For technical support, include affected flow, event name, and expected behavior.
- Name the responsible release owner for final pre-production signoff.
Quick Answers
How quickly can I get started?
You can sign up and start creating campaigns in under 5 minutes. No credit card required for the free plan.
Do you offer custom integrations?
Yes! Pro and Enterprise plans include custom integrations. Contact us for more details.
What kind of support do you offer?
We offer email support for all plans, with priority and dedicated support available on higher tiers.